Tel: 020 8236 0060

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Terms and Conditions

HEALTHCARE DIRECT LIMITED

Our place of business and registered office are at Care House, Chester Road, Borehamwood, Hertfordshire WD6 1LP. Registered in England No. 427 3578

 

CONTACT DETAILS:

TEL: (+44) 020 8236 0060

FAX: (+44) 020 8236 0070

 

EMAIL: If you have any questions or comments we would be pleased to hear from you by e-mail – sales@care-house.co.uk

 

HCD provides and maintains this site and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, HCD makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the contents of any advertisements or any information and graphics published therein. The contents of this site may contain technical inaccuracies or typographical errors. All liability of HCD howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither HCD nor any of its employees or other representatives can accept any liability for damages arising out of or in connection with the use of this site.

 

This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of their parties. Whilst HCD makes all reasonable attempts to exclude viruses from the website, it cannot ensure such exclusion and no liability is accepted for viruses. Thus you are recommended to take all appropriate safeguards before downloading information from this website. HCD shall have the right at any time, without the necessity to give notice, to revise any prices advertised. Orders in respect of goods and services advertised or offered on the site shall not form binding contractual relationships until expressly accepted by HCD and are all subject to availability.

 

CHANGE OR CANCEL YOUR ORDER

If you wish to change or cancel an order contact our Customer Service team on 020 8236 0060 between 9.00a.m to 5.00p.m. Please have the date and time the order was placed to hand.
 
If your products have already been despatched, then you will need to follow our returns procedure. The cost of returning goods must be paid by the customer and all goods must be received in original packaging and suitable for resale.

 

COPYRIGHT

Permission is granted only electronically to copy and/or print in hard copy portions of this site for the sole purpose of placing an order with HCD or using this site as a purchasing resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of HCD is strictly prohibited.

All web site design, text graphics and the selection or arrangement thereof, software, source code and all other material on this web site are the copyright of HCD or its licensors. ALL RIGHTS RESERVED.

 

TRADEMARKS

All trademarks, product names and company names or logos cited herein are the property of their respective owners.

 

GENERAL

By accessing and browsing the Site, you accept without limitation or qualification, the Standard Terms of Business of HealthCare Direct Limited

The special discounted prices payable for goods that you order are as set out on our web site and are subject to pre-payment by credit/debit card prior to HCD's acceptance of an order. HCD reserves the right to alter both quoted and published prices without prior notification. We accept orders, on condition, that prices ruling as at the date of despatch will apply. All prices are exclusive of V.A.T.

You are advised to read and print a copy of the following Standard Terms of Business.

 

STANDARD TERMS OF BUSINESS OF HEALTHCARE Direct LIMITED

 

DEFINITIONS

In these conditions “the company” shall refer to HealthCare Direct Limited and “the customer” shall refer to anyone whose order is accepted by the company.

 

PRICE

The company reserve the right to alter both quoted and published prices without prior notification. Orders are accepted by us on condition that prices ruling as at date of despatch will apply. All prices are exclusive of V.A.T.

 

PAYMENT TERMS

Payment is due strictly 30 days from the date of the invoice. We reserve the right to add interest to the outstanding balance after that date at 2% per month accruing daily. We further reserve the right to re-invoice all goods on overdue accounts at their full list price no matter what the agreed or original discounted invoiced price. Where there is a dispute against any invoice, that invoice should be paid in full, less the amount in dispute, with covering documentation showing the dispute in detail. Credit card payment after 30 days will be subject to 3% surcharge.

 

LATE PAYMENTS AND DISHONOURED CHEQUES

An administration charge of £20.00 will be levied on any overdue accounts and dishonoured cheques.

 

DELIVERY

Whilst every effort is taken to minimise delivery time, the company shall not be liable for any loss or damage arising from late or non-delivery due to circumstances beyond the control of the company. Any date named by the company for delivery, whilst given in good faith, is intended as an estimate only and is not the essence of the contract.

 

DELIVERY CHARGES

UK Mainland: Orders value £75.00 & over (Excl. VAT) - Carriage free. A nominal charge will apply to any order valued under £75.00 (Excl. VAT), to contribute towards administration, packing and insurance. Off UK Mainland: A delivery charge will apply to all orders including Northern Ireland and Scottish Highlands.

 
REFUSED DELIVERIES
The company reserves the right to make a carriage charge plus 5% handling charge on all consignments entered for delivery, which are refused.

 

REFUND POLICY
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

 

CLAIMS
It is the responsibility of the customer to ensure that consignments are correct and undamaged before giving a delivery signature. No claim for goods damaged or lost in transit will be entertained unless we are notified IN WRITING within 3 days of receipt. In the absence of such notification the customer shall be deemed to have accepted the goods in satisfactory order. Goods and packaging must be retained for inspection.

 
BACK ORDERS
Unless otherwise specified, out of stock items will be placed on back order and will be supplied as soon as possible up to 90 days from that order date, unless notification is received of cancellation.

 

CLAIMS - CREDIT
A sale or return policy is not normally permitted. Products correctly supplied by the company and returned by the customer may incur a 20% handling charge. Goods may be returned for credit for faulty or damaged goods for which a handling charge will not be applied. Please telephone our sales office for an authorisation number. When returning goods for credit the authorisation number and the invoice number upon which those goods were supplied must be quoted on the return paperwork. Please note that no credit is possible after 6 months from the date of invoice.

 

RISK & TITLE
All goods supplied by the Company shall remain the property of the Company until all debts owed to us including any outstanding balances due at the relevant times are settled in full. The customer shall keep the company's goods separately identifiable from any other goods until payment is received in full. Notwithstanding the provisions in this clause, responsibility remains with the customer to effect insurance of such goods from the time of receipt.

 

NEW ACCOUNTS
Unless a credit account is established all business will be on a cash sale basis. Upon request from the company a new account should furnish 2 satisfactory trade references and authority from a Bank signatory to take up a Bank reference. A personal guarantee will usually be required to open a credit account.

 

SPECIFICATION
Due to our policy of continuous product enhancement we reserve the right to improve, withdraw or modify products and prices where necessary, without advance notice.

 

E & OE
  

Legal Notice

Copyright Notice

 

All Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright © 2004 HealthCare Direct Limited

ALL RIGHTS RESERVED.

The information on this site may not be reproduced other than by downloading and viewing and/or printing a single hard copy, for private or internal business use only. It is not to be otherwise reproduced, transmitted or made available on a network without the prior written permission of HealthCare Direct Ltd.
 

Disclaimer

HealthCare Direct Limited makes no representations or warranties of any kind with respect to this site or its contents. Prices, offers and stock availability may be subject to change without notice.

Neither HealthCare Direct Limited, nor any of its directors, employees or representatives will be liable for damages arising in connection with the use of this site.

If you require any further information please address your enquiry to enquiries@care-house.co.uk
 

Use of the Website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by emailing us at enquiries@care-house.co.uk or calling us on 020 8236 0060 between 8.30 - 5.30 Monday to Friday
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
 

Contract Creation and electronic contracting

All Orders placed are subject to our Terms of Business. For website orders, technical steps required to create the contract between you and us are as follows:

You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from HealthCare Direct Ltd.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled
 

 

CONSTRUCTION

These conditions shall be construed according to and governed by the Laws of England.
 

Last updated 27th May 2015